Shipping and fulfillment policy
Our goal is to provide you with the best shipping options, no matter where you live. We deliver orders to
hundreds of customers around the world every day, providing the highest level of responsiveness at all
times.
The order delivery time is split into two parts.
Processing Time: Order verification , Quality check and Packaging. All orders are sent to the fulfillment
center for delivery within 48 hours of placing the order.
Delivery Time: The amount of time it takes to get the product from our fulfillment center to its
destination. If the original package is damaged or lost during transit, we will resend the package at no
extra cost to you.
HOW LONG IS THE SHIPPING TIME?
All orders are processed within 3 to 21 days (including weekends and holidays) after receiving your
order confirmation email. You will receive another notification when your order has shipped.
SHIPPING RATES AND ESTIMATES
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at
checkout.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each
individual product may be shipped from different fulfillment centers across the globe as our product
research team spends the time to source for quality yet affordable products.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking
number you can use to check its status .Please allow 48 hours for the tracking information to become
available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please
contact us at blckhlcustomercare@gmail.com with your name and order number, and we will look into it
for you.
I HAVE ENTERED AN INCORRECT ADDRESS.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation
email and give us the correct information. Notify us immediately via email at
blckhlcustomercare@gmail.com . If the address is wrong, we can correct this within 24 hours.
Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been
shipped.
What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point
of purchase to identify the person.
Can you deliver the package to my office?
We will deliver your order following the address you provide during checkout, whether it is your house
address or office address.
hundreds of customers around the world every day, providing the highest level of responsiveness at all
times.
The order delivery time is split into two parts.
Processing Time: Order verification , Quality check and Packaging. All orders are sent to the fulfillment
center for delivery within 48 hours of placing the order.
Delivery Time: The amount of time it takes to get the product from our fulfillment center to its
destination. If the original package is damaged or lost during transit, we will resend the package at no
extra cost to you.
HOW LONG IS THE SHIPPING TIME?
All orders are processed within 3 to 21 days (including weekends and holidays) after receiving your
order confirmation email. You will receive another notification when your order has shipped.
SHIPPING RATES AND ESTIMATES
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at
checkout.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each
individual product may be shipped from different fulfillment centers across the globe as our product
research team spends the time to source for quality yet affordable products.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking
number you can use to check its status .Please allow 48 hours for the tracking information to become
available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please
contact us at blckhlcustomercare@gmail.com with your name and order number, and we will look into it
for you.
I HAVE ENTERED AN INCORRECT ADDRESS.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation
email and give us the correct information. Notify us immediately via email at
blckhlcustomercare@gmail.com . If the address is wrong, we can correct this within 24 hours.
Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been
shipped.
What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point
of purchase to identify the person.
Can you deliver the package to my office?
We will deliver your order following the address you provide during checkout, whether it is your house
address or office address.